Saturday, May 1, 2010

Some technical probs

A week or so ago, two different students explained that they have not been able to access the online resources from home. This caused me to consider a few points:
  1. Why did they wait this long to mention this? Was it fear of appearing foolish, or was the problem intermittent?
  2. Only 2 out of 17 class members seem to have the problem - but it is still a problem nonetheless
  3. As far as we can tell, the problem relates to their individual setups on their home computers - still trying to determine exactly what the issue is, but it is clearly hard to cater for everyones unique setups (although we should)
  4. In the meantime, the blended approach and the availability of computers outside of class has meant these students have not been disadvantaged (I fact these two students are more up to date than others)
  5. I have used institute SMS and email communication to pass on possible solutions from our IT staff
Needless to say, this is still a WIP...

No comments: